Seller Agreement - (Acordo do Vendedor)
Last updated: September 7, 2025
Introduction
These Terms govern your entire experience as a Seller on the Mundpay Platform. By accessing or using the dashboard, APIs, checkout, and other features (the “Services”), you agree to this Agreement and the referenced Supplementary Policies (Terms of use, Privacy Policy; Refund, Return, and Cancellation Policy; Prohibited Products Policy; Acceptable Use Policy – AUP; Advertising & Media Policy; Payments, Fees, and other policies).
The Mundpay Platform comprises mundpay.com (and subdomains), interfaces, applications, and any other means through which Mundpay provides the Services.
Responsible Company (Mundpay Entities)
Depending on the Transaction and jurisdiction, your contractual counterpart will be one of the companies in the Mundpay group:
MUNDPAY INTERNATIONAL PAYMENTS LTD - CNPJ 55.009.285/0001-13
Av. Alfredo Balthazar da Silveira, 580 — Recreio dos Bandeirantes — Rio de Janeiro — Brazil.MUND USA LLC — EIN 32-0819366
1160 Heron Sound Dr, Ste 50, Apopka, FL 32703 — USA.MUNDPAY LLC — EIN 36-5099929
169 Madison Avenue, New York, NY 10016 — USA.MundP Tech OÜ — Reg. 17270502
Harju County, Tallinn, Lasnamäe District, Ruunaoja tn 3, 11415 — Estonia.
Contact channels (support and compliance): help@mundpay.com | order.mundpay.com
1) Parties and Scope
This Agreement regulates the relationship between Mundpay (“Mundpay”, “we”) and each seller/vendor that uses the Services to market products and services (“Seller”). It applies to the use of the dashboard, APIs, checkout, and related systems, including listing, order processing, billing, transfers, refunds, disputes, and chargebacks.
2) Operational Model — Merchant of Record (MoR)
2.1. MoR and resale. In transactions processed through the checkout, Mundpay acts as the Merchant of Record (MoR): when the order is completed, Mundpay acquires from the Seller and resells to the end buyer, issuing the applicable tax documentation.
2.2. Seller's Responsibilities. The Seller remains fully responsible for content, quality, compliance, support, and fulfillment of the products and services (physical and digital) that it provides to Mundpay for resale.
2.3. No exclusivity. This Agreement does not establish exclusivity. The Seller may operate in other channels, and Mundpay may engage with multiple Sellers.
3) Definitions
Buyer/Customer: who purchases a Product via the Mundpay checkout.
Seller: natural person (capable) or legal entity, including producer, co-producer, establishment, merchant and/or affiliate when applicable.
Product: tangible goods (material) or digital (download, license/key, SaaS, cloud/streaming access).
Subscription: ongoing/recurring supply with periodic billing.
Transaction: completed purchase via the Mundpay checkout.
Chargeback: dispute/refund opened by issuer/card brand.
Mundpay Account: Seller's operational environment/account for settlement and reporting.
Restricted Activities: those provided for in the Prohibited Products Policy and in the AUP.
Customer Portal: order.mundpay.com (order management, subscriptions, requests).
4) Registration, Onboarding, KYC/KYB, and Security
4.1. Eligibility. Sellers must be capable natural persons or legal entities through their legal representative, with powers and licenses to contract and offer Products.
4.2. Verification (KYC/KYB). The Seller will provide corporate documents, identification of partners/UBOs, proofs and information on PEP/sanctions. Mundpay may consult public/private databases and verification providers.
4.3. Analysis and deadlines. The registration analysis may take up to 72 (seventy-two) business hours after complete submission; this deadline is estimated and may vary depending on complexity.
4.4. Updates. The Seller will keep its data, bank accounts, and documents up to date.
4.5. Security and credentials. The Access Code (login/password/2FA) is personal and non-transferable; its safekeeping is the Seller's responsibility.
4.6. Fraud prevention. Mundpay may employ fraud prevention, 3DS, pre-authorization, automatic/manual analyses, and preventive blocks on orders/accounts when identifying risk.
4.7. PEP (Politically Exposed Person) — Absolute ineligibility.
(a) Prohibition. Mundpay does not accept the registration, activation, or maintenance of Sellers that are PEP – Politically Exposed Persons, nor of Sellers that have, as partners, administrators, agents, beneficial owners (UBOs), representatives or controllers, individuals classified as PEP or their immediate relatives or close associates.
(b) Definition. For the purposes of this Agreement, PEP is any person who exercises or has exercised, in the last 5 years, a prominent public function in Brazil or abroad (including, without limitation: Heads of State, members of the Executive, Legislative or Judiciary in high positions, leaders of state-owned enterprises, high military officials, relevant party leaders, members of Audit Courts and regulatory agencies), as well as their immediate relatives (spouse/partner, parents, children and in-laws) and close associates (individuals publicly known to maintain close ties with the PEP).
(c) Declaration and duty to inform. The Seller declares not to be a PEP and that none of its UBOs, administrators, agents, representatives or controllers are classified as PEP, immediate relatives, or close associates. The Seller commits to immediately inform Mundpay of any change that leads to the PEP classification of itself or individuals in its corporate/decision-making chain.
(d) Refusal, suspension, and termination. The establishment, at any time, of PEP classification (or omission/untruth regarding this condition) authorizes Mundpay to, immediately and at its sole discretion, refuse onboarding, suspend/terminate the account, block/restrain funds for a reasonable time for risk management and regulatory obligations, cancel/refund future transactions, and terminate this Agreement for just cause, without any indemnification.
(e) Compliance measures. Mundpay may carry out periodic screenings and revalidations in public/private databases, request additional documents (KYC/KYB) and, when applicable, report to the competent authorities suspicious transactions or situations required by law/regulation.
(f) Material breach and indemnification. Noncompliance with this clause constitutes a material breach. The Seller shall indemnify Mundpay for losses, costs, fines, expenses, and fees arising from the violation, without prejudice to other contractual and legal measures.
(g) Precedence. In case of interpretative conflict, Mundpay's AML/CFT policy and any Regional Annexes shall prevail, without prejudice to the PEP ineligibility established herein.
5) Product Listings, Content, and Prohibitions
5.1. Truthfulness and consistency. Descriptions, claims, prices, and promotional materials must be clear, truthful, and verifiable; the landing page must match the checkout (price, recurrence, policies).
5.2. Prohibitions. It is prohibited to list items/practices from the Prohibited Products Policy and the AUP.
5.3. IP Rights. The Seller guarantees that it holds or licenses trademarks, patents, works, images, soundtracks, and other content, without infringing third-party rights.
5.4. Regulatory and recalls. Products subject to approvals, recalls, or alerts may only be sold after regularization.
5.5. Support and documentation. The Seller will maintain manuals, valid keys, and usage information appropriate to the Product.
6) Price, Taxes, and Billing
6.1. Price and currency. The Seller sets the price observing the applicable legislation and Mundpay's policies. The billing currency may vary by country/region.
6.2. Indirect taxes. Where applicable, Mundpay may calculate, charge, and remit taxes such as Sales Tax/VAT/IVA/GST.
6.3. Seller's obligations. Taxes on income and other Seller obligations remain the Seller's responsibility.
6.4. Electronic documents. Mundpay may issue receipts/electronic invoices depending on the Transaction and jurisdiction.
7) Orders, Fulfillment, and Customer Support
7.1. Physical. The Seller is responsible for packaging, shipping, tracking, and RMA (return authorization), as well as deadlines and exchanges.
7.2. Digital. The Seller is responsible for license activation, provisioning access, valid keys, and documentation.
7.3. Support SLA. The Seller will maintain a clear SLA for service (channels, deadlines, languages) and handle non-conformities and warranties.
7.4. Unavailability. The Seller will notify Mundpay about stock shortages or relevant delays; a refund may be required when delivery is not possible.
8) Subscriptions, Trials, and Renewal
8.1. Mandatory transparency. Display frequency, renewal amount, refund policies, and cancellation.
8.2. Express consent. Customer consent is required to initiate and renew charges.
8.3. Online cancellation. The Seller will respect cancellations initiated by the customer via order.mundpay.com.
8.4. Price changes. Communicate with reasonable advance and obtain consent when required.
9) Refund, Return, and Cancellation
9.1. Minimum windows (Mundpay standard): Physical — 30 days after delivery; Digital (single) — 7 days after purchase; Subscriptions (1st charge) — 7 days after the first charge. Renewals are generally non-refundable after billing (except for errors, duplicates, fraud, access failure).
9.2. More favorable. If the Product page or legislation grants a broader timeframe, this prevails.
9.3. Flow. Requests via order.mundpay.com; for Physical products, the Seller must issue RMA and label when applicable.
9.4. Method. Refunds are issued to the original method; credit may take 1–2 billing cycles.
9.5. Exceptions. Keys already redeemed, missing items or damage due to misuse may reduce/prevent refund, according to Seller and Mundpay policies.
10) Disputes, Chargebacks, and “First Contact”
10.1. Dispute workflow. The Seller will cooperate in cases of dispute/chargeback, providing evidence (proofs of delivery, logs, acceptance of terms, displayed policies, support conversations, etc.) within 3 to 5 business days from notification.
10.2. Re-presentation. Mundpay may, without prior consent, file a defense/presentation with acquirers, issuers, and networks, using available data.
10.3. Indices and calculation. The chargeback rate is the number of chargebacks received in the last 30 days divided by the total number of transactions processed in the same period. As an operational reference:
< 0.9%: within the tolerable;
Note: network/acquirers' rules may impose more restrictive limits.
10.4. Consequences for persistence. If high rates persist, Mundpay may: (i) retain/postpone transfers; (ii) block balance; (iii) suspend listings; (iv) limit new volumes; (v) terminate the Seller's account.
10.5. Administrative fee for chargeback. For each occurrence of chargeback, a fee of R$ 80.00 (eighty reais) may be applied, regardless of the outcome, to cover operational and network costs. The charge may be debited/offset automatically.
10.6. Network deadlines. Chargebacks can be opened up to 365 days from the purchase (variable by brand/method). Subsequent debits to the account closure may arise from late chargebacks.
10.7. Contact first. The Seller must guide customers to contact Mundpay/Seller before opening a dispute with the bank.
11) Payments, Payouts, Reserves, and Offsets
11.1. Payouts. Net payouts to the Seller according to the schedule, currency, and thresholds displayed on the dashboard, already deducted fees, refunds, chargebacks, and adjustments.
11.2. Reserves (rolling reserve) and holdbacks. Mundpay may retain percentages/values and/or defer payouts to mitigate fraud, chargebacks, returns, and network penalties. Parameters may vary by product, country, method, and history.
11.3. Dynamic adjustment. Reserves/holdbacks may be increased, reduced, or removed according to performance, network alerts, and audits.
11.4. Set-off and negative balance. Mundpay may offset any amounts due with Seller's balances; if there is a negative balance, the Seller must repay immediately (Mundpay may invoice and collect).
11.5. Reports. Sales reports, fees, refunds, and adjustments will be available on the dashboard; discrepancies must be disputed within 30 days.
11.6. Negative Balance, Extrajudicial Collection, and Credit Protection Agencies.
(a) Negative balance and enforceability. Upon verification of a negative balance of the Seller towards Mundpay (including chargebacks, refunds, network fines, operational fees, and adjustments), the amount will be immediately enforceable, without prejudice to the set-off provided for in Clause 11.4.
(b) Extrajudicial collection and assignment. Mundpay may promote extrajudicial collection, assign, or endorse the credit to third parties and hire collection agencies, with the Seller remaining responsible for reasonable collection costs and legal fees.
(c) Credit protection agencies. Subject to applicable legal requirements (including prior notification when required), Mundpay may report the default of the Seller to credit protection agencies and/or bureaus in relevant jurisdictions (e.g., SPC/Serasa in Brazil and equivalent bureaus in other countries). The Seller authorizes the sharing of strictly necessary data for such purposes, under the terms of this Agreement and the Privacy Policy.
(d) Update and clearance. Once the debt is fully fulfilled, Mundpay will promote the clearance/update of negative information within a reasonable timeframe, subject to the operational flow of the respective agencies/bureaus.
(e) Late charges. Overdue amounts will be subject to a 2% late fee, 1% monthly interest (pro rata die), and monetary correction by the applicable legal index or another permitted by law, limited to the maximum allowed.
(f) No waiver. The measures above do not exclude judicial collection and other remedies provided by law and this Agreement.
12) Advertising, Traffic, and Brand Use
12.1. Advertising & Media. The Seller will comply with the Advertising & Media Policy (forbidden dark patterns, cloaking, unrealistic promises; LP must be registered in products and reflect the checkout).
12.2. Traffic. Bot, click farm, undue incentives, or masked traffic are prohibited. Mundpay may require audit access to channels/campaign IDs.
12.3. Mundpay Brand. The use of Mundpay's name, logos, and assets requires written authorization and compliance with brand guidelines.
13) Regulatory Compliance (Sanctions, Export, AML/CFT)
13.1. Sanctions. The Seller declares not to be listed in sanctions lists nor operate in embargoed jurisdictions.
13.2. Export controls. The Seller will comply with applicable export/reexport controls.
13.3. AML/CFT. The Seller will take measures to prevent illicit use of the Services. Mundpay may report suspicious activities, block funds, and terminate accounts when required by law or based on material risk.
14) Privacy, Data, and Security
14.1. User data. The Seller authorizes the processing of registration data by Mundpay and the sharing when necessary: (i) with authorities (under legal terms); (ii) with technical/commercial partners for providing the Services; and (iii) with parties involved in the same negotiation/dispute. Mundpay will observe applicable legislation and maintain confidentiality and security standards.
14.2. Privacy Policy. The processing will follow the Mundpay Privacy Policy.
14.3. Accelerated checkout. Mundpay may offer one-click/express checkout with payment tokenization, upon customer consent, revocable at order.mundpay.com.
14.4. Cards/PCI. The Seller must not store sensitive payment data. Processing occurs through Mundpay’s providers; access/logs must follow good security practices.
14.5. Incidents. Incidents affecting Mundpay's customers must be notified without unjustified delay, with cooperation in the investigation.
15) Seller's Warranties and Indemnities
15.1. Warranties. The Seller warrants: (i) powers to enter this Agreement; (ii) legality and compliance of the Products; (iii) adherence to applicable laws; (iv) non-existence of infringements on third-party rights; (v) maintenance of insurance/mechanisms when required.
15.2. Indemnification. The Seller will indemnify Mundpay and affiliates for losses, costs, fines, fees, and claims arising from: (a) Products/content; (b) advertising/statements; (c) violations of this Agreement/Policies; (d) IP infringements; (e) security/privacy failures attributable to the Seller.
15.3. Consumer and Authority Demands (Assumption of Defense and Indemnification).
Without prejudice to other obligations under this Agreement, the Seller will be solely responsible for claims, notifications, penalties, processes, administrative measures (including PROCON and equivalent agencies), emergency measures, judicial and extrajudicial actions, regulatory fines, and any claims from third parties arising from its Products, content, advertising, fulfillment, support, and business practices.
(a) Assumption of defense. Upon notification by Mundpay, the Seller shall fully assume the defense of the demand, at its own expense, including hiring a lawyer, submitting a response, and taking all necessary actions, keeping Mundpay harmless.
(b) Cooperation and control. Mundpay may, at its sole discretion, intervene to protect its interests, without relieving the Seller of responsibility. Agreements/commitments will only be valid if previously approved in writing by Mundpay when they may generate obligation, cost, or burden to Mundpay.
(c) Reimbursement and hold harmless. The Seller warrant and keep harmless Mundpay for all costs, expenses, judgments, fines, settlements, fees (including legal fees), and other losses related to the aforementioned demands, without limitation, to the fullest extent permitted by law.
(d) No applicability to the customer. This clause does not limit Mundpay's legal obligations to consumers/authorities in the MoR model; it represents an internal allocation of responsibility between Mundpay and Seller.
(e) Survivability. The obligations outlined here remain in effect after the termination of this Agreement.
16) Intellectual Property and IP Requests
16.1. Mundpay's IP. All software, trademarks, layout, interface, and know-how of Mundpay are exclusive to Mundpay. Any use depends on written authorization and is restricted to the granted scope.
16.2. IP Requests. Rights holders suspecting infringement may notify Mundpay with supporting documentation. In urgent situations, Mundpay may block/suspend the content/product, without compensation, preserving the possibility of contradiction by the notified party.
17) Preventive Measures and Sanctions
17.1. Hypotheses. Mundpay may remove Product/Content, suspend checkout, block Product/Account, retain balance for up to 120 calendar days and/or terminate the Seller's account in cases, for example, of:
(a) Restricted Activities; (b) violation/indication of security violation; (c) registration inconsistency; (d) spam; (e) self-purchase via affiliate link; (f) chargeback rates above tolerable levels; (g) misuse of third-party IP; (h) orders/requests from acquirers, networks, or authorities.
17.2. Blocks by acquirers. If acquirers/processors impose blocks/refunds due to suspected sales, Mundpay will comply with such decisions, without liability for losses arising therefrom.
17.3. Preventive cancellation/refund. If there is a risk of increasing the chargeback rate to ≥ 3.0%, Mundpay may cancel and refund part or all of the store/product sales, aiming to mitigate refunds.
17.4. Investigation and deadlines. Precautionary measures aim to safeguard consumers, partners, and the financial health of the operation. Mundpay will seek to conclude investigations within 120 calendar days, notifying the Seller of the measure and releasing any remaining funds after due deductions.
17.5. Optional mediation. In conflicts between users, Mundpay may initiate mediation; if unsuccessful, may issue a decision to close the case, without prejudice to legal measures.
18) Limitation of Liability (Mundpay)
18.1. No comprehensive warranty. The Services are provided “as is” and “as available”.
18.2. Limits. Mundpay is not liable for indirect, special, punitive damages, loss of data, or lost profits.
18.3. Cap. Where applicable, Mundpay's liability cap to the Seller is limited to the total fees paid by the Seller to Mundpay in the 12 (twelve) months prior to the event.
19) Term, Suspension, and Termination
19.1. Duration. This Agreement takes effect upon acceptance and remains until terminated by either party.
19.2. Suspension. Mundpay may suspend the Seller for violation, elevated risk, sanctions, fraud, excessive chargeback rates, or regulatory requirement.
19.3. Termination. Either party may terminate with written notice (except for contracted minimum deadlines). Mundpay may immediately terminate for material breach.
19.4. Effects. Upon termination, Mundpay may cancel unshipped orders, process refunds, maintain reserves while pending risks, and liquidate adjustments.
20) Modifications
20.1. Updates. Mundpay may update this Agreement and the Policies. Relevant changes will be communicated prominently; continued use implies acceptance.
20.2. Precedence. In conflicts between this Agreement and the Seller's marketing/onboarding materials, this Agreement prevails.
21) Confidentiality, Non-Denigration, and Penalties
21.1. Confidentiality. The Seller will keep confidential technical, commercial, financial, and strategic information of Mundpay, including after termination.
21.2. Non-denigration. The Seller is prohibited from taking actions that defame/denigrate Mundpay (e.g., publications on social media/press) with false/misleading information or without context, particularly regarding sensitive risk/security issues. This does not prevent communications in official processes or consumer protection agencies, within legal limits.
21.3. Pecuniary clause. Noncompliance may result in a compensatory fine of R$ 100,000.00, without prejudice to additional losses and damages, as well as suspension/blocking and applicable legal measures.
22) Intellectual Property and Licenses
22.1. Mundpay. The Seller does not acquire property rights over trademarks, software, interfaces, layouts, or know-how of Mundpay. Any use requires written authorization.
22.2. Seller. The Seller grants Mundpay a non-exclusive license to host, display, distribute, and promote its contents and trademarks strictly in the execution of the Services.
23) Applicable Law, Jurisdiction, and Dispute Resolution
23.1. Law and jurisdiction. Unless imperative norms, the law and forum of the Mundpay entity contracted/processing the Transactions will apply.
23.2. Arbitration/Small Claims (optional). Mundpay may adopt binding arbitration for Sellers from certain jurisdictions; if adopted, it will be in a regional annex.
23.3. Deadline for claims. When allowed by law, claims must be filed within 1 (one) year of the triggering event.
24) General Provisions
24.1. Assignment. Mundpay may assign rights/obligations to affiliates/successors; the Seller may not assign without written consent.
24.2. Force majeure. No party is liable for events beyond reasonable control.
24.3. Autonomy. The nullity of one clause does not affect the others.
24.4. Integration. This Agreement and the Supplementary Policies constitute the entire agreement between the parties.
24.5. Notices. Notices will be valid if sent to the registered contacts or published on the dashboard.
24.6. Order of precedence. In conflict: (i) Regional Annexes; (ii) this Seller Agreement; (iii) Supplementary Policies; (iv) operational communications.
Annex I – Alert Services (Ethoca/Verifi)
A. Object. This Annex regulates the activation of Alert Services (e.g., Ethoca – Mastercard, Verifi – Visa) for reduction of chargebacks through near-real-time alerts of possible fraud/refund.
B. Effect of the alert. Upon receiving an eligible alert, Mundpay may refund/cancel the transaction to avoid formal chargeback, per technical/commercial evaluation, network rules, and cost-benefit.
C. Fee per refunded alert. For each alerted and refunded transaction, a fee of R$ 80.00 will be charged to the Seller per event, debited during processing of the alert.
D. Indexer. The fee may be adjusted annually in January, in accordance with the positive variation of the IGP-M/FGV (or equivalent index).
E. Critical indices. If the Seller exceeds 1.0% of chargebacks within a 30-day window, additional fees, suspension/deactivation, and balance blocking for up to 120 days may be applied, in addition to other penalties set forth in this Agreement.
F. Limitations. The Alert Services do not guarantee elimination of chargebacks, varying by coverage/region and brand.
Seller Agreement - (Acordo do Vendedor)
Last updated: September 7, 2025
Introduction
These Terms govern your entire experience as a Seller on the Mundpay Platform. By accessing or using the dashboard, APIs, checkout, and other features (the “Services”), you agree to this Agreement and the referenced Supplementary Policies (Terms of use, Privacy Policy; Refund, Return, and Cancellation Policy; Prohibited Products Policy; Acceptable Use Policy – AUP; Advertising & Media Policy; Payments, Fees, and other policies).
The Mundpay Platform comprises mundpay.com (and subdomains), interfaces, applications, and any other means through which Mundpay provides the Services.
Responsible Company (Mundpay Entities)
Depending on the Transaction and jurisdiction, your contractual counterpart will be one of the companies in the Mundpay group:
MUNDPAY INTERNATIONAL PAYMENTS LTD - CNPJ 55.009.285/0001-13
Av. Alfredo Balthazar da Silveira, 580 — Recreio dos Bandeirantes — Rio de Janeiro — Brazil.MUND USA LLC — EIN 32-0819366
1160 Heron Sound Dr, Ste 50, Apopka, FL 32703 — USA.MUNDPAY LLC — EIN 36-5099929
169 Madison Avenue, New York, NY 10016 — USA.MundP Tech OÜ — Reg. 17270502
Harju County, Tallinn, Lasnamäe District, Ruunaoja tn 3, 11415 — Estonia.
Contact channels (support and compliance): help@mundpay.com | order.mundpay.com
1) Parties and Scope
This Agreement regulates the relationship between Mundpay (“Mundpay”, “we”) and each seller/vendor that uses the Services to market products and services (“Seller”). It applies to the use of the dashboard, APIs, checkout, and related systems, including listing, order processing, billing, transfers, refunds, disputes, and chargebacks.
2) Operational Model — Merchant of Record (MoR)
2.1. MoR and resale. In transactions processed through the checkout, Mundpay acts as the Merchant of Record (MoR): when the order is completed, Mundpay acquires from the Seller and resells to the end buyer, issuing the applicable tax documentation.
2.2. Seller's Responsibilities. The Seller remains fully responsible for content, quality, compliance, support, and fulfillment of the products and services (physical and digital) that it provides to Mundpay for resale.
2.3. No exclusivity. This Agreement does not establish exclusivity. The Seller may operate in other channels, and Mundpay may engage with multiple Sellers.
3) Definitions
Buyer/Customer: who purchases a Product via the Mundpay checkout.
Seller: natural person (capable) or legal entity, including producer, co-producer, establishment, merchant and/or affiliate when applicable.
Product: tangible goods (material) or digital (download, license/key, SaaS, cloud/streaming access).
Subscription: ongoing/recurring supply with periodic billing.
Transaction: completed purchase via the Mundpay checkout.
Chargeback: dispute/refund opened by issuer/card brand.
Mundpay Account: Seller's operational environment/account for settlement and reporting.
Restricted Activities: those provided for in the Prohibited Products Policy and in the AUP.
Customer Portal: order.mundpay.com (order management, subscriptions, requests).
4) Registration, Onboarding, KYC/KYB, and Security
4.1. Eligibility. Sellers must be capable natural persons or legal entities through their legal representative, with powers and licenses to contract and offer Products.
4.2. Verification (KYC/KYB). The Seller will provide corporate documents, identification of partners/UBOs, proofs and information on PEP/sanctions. Mundpay may consult public/private databases and verification providers.
4.3. Analysis and deadlines. The registration analysis may take up to 72 (seventy-two) business hours after complete submission; this deadline is estimated and may vary depending on complexity.
4.4. Updates. The Seller will keep its data, bank accounts, and documents up to date.
4.5. Security and credentials. The Access Code (login/password/2FA) is personal and non-transferable; its safekeeping is the Seller's responsibility.
4.6. Fraud prevention. Mundpay may employ fraud prevention, 3DS, pre-authorization, automatic/manual analyses, and preventive blocks on orders/accounts when identifying risk.
4.7. PEP (Politically Exposed Person) — Absolute ineligibility.
(a) Prohibition. Mundpay does not accept the registration, activation, or maintenance of Sellers that are PEP – Politically Exposed Persons, nor of Sellers that have, as partners, administrators, agents, beneficial owners (UBOs), representatives or controllers, individuals classified as PEP or their immediate relatives or close associates.
(b) Definition. For the purposes of this Agreement, PEP is any person who exercises or has exercised, in the last 5 years, a prominent public function in Brazil or abroad (including, without limitation: Heads of State, members of the Executive, Legislative or Judiciary in high positions, leaders of state-owned enterprises, high military officials, relevant party leaders, members of Audit Courts and regulatory agencies), as well as their immediate relatives (spouse/partner, parents, children and in-laws) and close associates (individuals publicly known to maintain close ties with the PEP).
(c) Declaration and duty to inform. The Seller declares not to be a PEP and that none of its UBOs, administrators, agents, representatives or controllers are classified as PEP, immediate relatives, or close associates. The Seller commits to immediately inform Mundpay of any change that leads to the PEP classification of itself or individuals in its corporate/decision-making chain.
(d) Refusal, suspension, and termination. The establishment, at any time, of PEP classification (or omission/untruth regarding this condition) authorizes Mundpay to, immediately and at its sole discretion, refuse onboarding, suspend/terminate the account, block/restrain funds for a reasonable time for risk management and regulatory obligations, cancel/refund future transactions, and terminate this Agreement for just cause, without any indemnification.
(e) Compliance measures. Mundpay may carry out periodic screenings and revalidations in public/private databases, request additional documents (KYC/KYB) and, when applicable, report to the competent authorities suspicious transactions or situations required by law/regulation.
(f) Material breach and indemnification. Noncompliance with this clause constitutes a material breach. The Seller shall indemnify Mundpay for losses, costs, fines, expenses, and fees arising from the violation, without prejudice to other contractual and legal measures.
(g) Precedence. In case of interpretative conflict, Mundpay's AML/CFT policy and any Regional Annexes shall prevail, without prejudice to the PEP ineligibility established herein.
5) Product Listings, Content, and Prohibitions
5.1. Truthfulness and consistency. Descriptions, claims, prices, and promotional materials must be clear, truthful, and verifiable; the landing page must match the checkout (price, recurrence, policies).
5.2. Prohibitions. It is prohibited to list items/practices from the Prohibited Products Policy and the AUP.
5.3. IP Rights. The Seller guarantees that it holds or licenses trademarks, patents, works, images, soundtracks, and other content, without infringing third-party rights.
5.4. Regulatory and recalls. Products subject to approvals, recalls, or alerts may only be sold after regularization.
5.5. Support and documentation. The Seller will maintain manuals, valid keys, and usage information appropriate to the Product.
6) Price, Taxes, and Billing
6.1. Price and currency. The Seller sets the price observing the applicable legislation and Mundpay's policies. The billing currency may vary by country/region.
6.2. Indirect taxes. Where applicable, Mundpay may calculate, charge, and remit taxes such as Sales Tax/VAT/IVA/GST.
6.3. Seller's obligations. Taxes on income and other Seller obligations remain the Seller's responsibility.
6.4. Electronic documents. Mundpay may issue receipts/electronic invoices depending on the Transaction and jurisdiction.
7) Orders, Fulfillment, and Customer Support
7.1. Physical. The Seller is responsible for packaging, shipping, tracking, and RMA (return authorization), as well as deadlines and exchanges.
7.2. Digital. The Seller is responsible for license activation, provisioning access, valid keys, and documentation.
7.3. Support SLA. The Seller will maintain a clear SLA for service (channels, deadlines, languages) and handle non-conformities and warranties.
7.4. Unavailability. The Seller will notify Mundpay about stock shortages or relevant delays; a refund may be required when delivery is not possible.
8) Subscriptions, Trials, and Renewal
8.1. Mandatory transparency. Display frequency, renewal amount, refund policies, and cancellation.
8.2. Express consent. Customer consent is required to initiate and renew charges.
8.3. Online cancellation. The Seller will respect cancellations initiated by the customer via order.mundpay.com.
8.4. Price changes. Communicate with reasonable advance and obtain consent when required.
9) Refund, Return, and Cancellation
9.1. Minimum windows (Mundpay standard): Physical — 30 days after delivery; Digital (single) — 7 days after purchase; Subscriptions (1st charge) — 7 days after the first charge. Renewals are generally non-refundable after billing (except for errors, duplicates, fraud, access failure).
9.2. More favorable. If the Product page or legislation grants a broader timeframe, this prevails.
9.3. Flow. Requests via order.mundpay.com; for Physical products, the Seller must issue RMA and label when applicable.
9.4. Method. Refunds are issued to the original method; credit may take 1–2 billing cycles.
9.5. Exceptions. Keys already redeemed, missing items or damage due to misuse may reduce/prevent refund, according to Seller and Mundpay policies.
10) Disputes, Chargebacks, and “First Contact”
10.1. Dispute workflow. The Seller will cooperate in cases of dispute/chargeback, providing evidence (proofs of delivery, logs, acceptance of terms, displayed policies, support conversations, etc.) within 3 to 5 business days from notification.
10.2. Re-presentation. Mundpay may, without prior consent, file a defense/presentation with acquirers, issuers, and networks, using available data.
10.3. Indices and calculation. The chargeback rate is the number of chargebacks received in the last 30 days divided by the total number of transactions processed in the same period. As an operational reference:
< 0.9%: within the tolerable;
Note: network/acquirers' rules may impose more restrictive limits.
10.4. Consequences for persistence. If high rates persist, Mundpay may: (i) retain/postpone transfers; (ii) block balance; (iii) suspend listings; (iv) limit new volumes; (v) terminate the Seller's account.
10.5. Administrative fee for chargeback. For each occurrence of chargeback, a fee of R$ 80.00 (eighty reais) may be applied, regardless of the outcome, to cover operational and network costs. The charge may be debited/offset automatically.
10.6. Network deadlines. Chargebacks can be opened up to 365 days from the purchase (variable by brand/method). Subsequent debits to the account closure may arise from late chargebacks.
10.7. Contact first. The Seller must guide customers to contact Mundpay/Seller before opening a dispute with the bank.
11) Payments, Payouts, Reserves, and Offsets
11.1. Payouts. Net payouts to the Seller according to the schedule, currency, and thresholds displayed on the dashboard, already deducted fees, refunds, chargebacks, and adjustments.
11.2. Reserves (rolling reserve) and holdbacks. Mundpay may retain percentages/values and/or defer payouts to mitigate fraud, chargebacks, returns, and network penalties. Parameters may vary by product, country, method, and history.
11.3. Dynamic adjustment. Reserves/holdbacks may be increased, reduced, or removed according to performance, network alerts, and audits.
11.4. Set-off and negative balance. Mundpay may offset any amounts due with Seller's balances; if there is a negative balance, the Seller must repay immediately (Mundpay may invoice and collect).
11.5. Reports. Sales reports, fees, refunds, and adjustments will be available on the dashboard; discrepancies must be disputed within 30 days.
11.6. Negative Balance, Extrajudicial Collection, and Credit Protection Agencies.
(a) Negative balance and enforceability. Upon verification of a negative balance of the Seller towards Mundpay (including chargebacks, refunds, network fines, operational fees, and adjustments), the amount will be immediately enforceable, without prejudice to the set-off provided for in Clause 11.4.
(b) Extrajudicial collection and assignment. Mundpay may promote extrajudicial collection, assign, or endorse the credit to third parties and hire collection agencies, with the Seller remaining responsible for reasonable collection costs and legal fees.
(c) Credit protection agencies. Subject to applicable legal requirements (including prior notification when required), Mundpay may report the default of the Seller to credit protection agencies and/or bureaus in relevant jurisdictions (e.g., SPC/Serasa in Brazil and equivalent bureaus in other countries). The Seller authorizes the sharing of strictly necessary data for such purposes, under the terms of this Agreement and the Privacy Policy.
(d) Update and clearance. Once the debt is fully fulfilled, Mundpay will promote the clearance/update of negative information within a reasonable timeframe, subject to the operational flow of the respective agencies/bureaus.
(e) Late charges. Overdue amounts will be subject to a 2% late fee, 1% monthly interest (pro rata die), and monetary correction by the applicable legal index or another permitted by law, limited to the maximum allowed.
(f) No waiver. The measures above do not exclude judicial collection and other remedies provided by law and this Agreement.
12) Advertising, Traffic, and Brand Use
12.1. Advertising & Media. The Seller will comply with the Advertising & Media Policy (forbidden dark patterns, cloaking, unrealistic promises; LP must be registered in products and reflect the checkout).
12.2. Traffic. Bot, click farm, undue incentives, or masked traffic are prohibited. Mundpay may require audit access to channels/campaign IDs.
12.3. Mundpay Brand. The use of Mundpay's name, logos, and assets requires written authorization and compliance with brand guidelines.
13) Regulatory Compliance (Sanctions, Export, AML/CFT)
13.1. Sanctions. The Seller declares not to be listed in sanctions lists nor operate in embargoed jurisdictions.
13.2. Export controls. The Seller will comply with applicable export/reexport controls.
13.3. AML/CFT. The Seller will take measures to prevent illicit use of the Services. Mundpay may report suspicious activities, block funds, and terminate accounts when required by law or based on material risk.
14) Privacy, Data, and Security
14.1. User data. The Seller authorizes the processing of registration data by Mundpay and the sharing when necessary: (i) with authorities (under legal terms); (ii) with technical/commercial partners for providing the Services; and (iii) with parties involved in the same negotiation/dispute. Mundpay will observe applicable legislation and maintain confidentiality and security standards.
14.2. Privacy Policy. The processing will follow the Mundpay Privacy Policy.
14.3. Accelerated checkout. Mundpay may offer one-click/express checkout with payment tokenization, upon customer consent, revocable at order.mundpay.com.
14.4. Cards/PCI. The Seller must not store sensitive payment data. Processing occurs through Mundpay’s providers; access/logs must follow good security practices.
14.5. Incidents. Incidents affecting Mundpay's customers must be notified without unjustified delay, with cooperation in the investigation.
15) Seller's Warranties and Indemnities
15.1. Warranties. The Seller warrants: (i) powers to enter this Agreement; (ii) legality and compliance of the Products; (iii) adherence to applicable laws; (iv) non-existence of infringements on third-party rights; (v) maintenance of insurance/mechanisms when required.
15.2. Indemnification. The Seller will indemnify Mundpay and affiliates for losses, costs, fines, fees, and claims arising from: (a) Products/content; (b) advertising/statements; (c) violations of this Agreement/Policies; (d) IP infringements; (e) security/privacy failures attributable to the Seller.
15.3. Consumer and Authority Demands (Assumption of Defense and Indemnification).
Without prejudice to other obligations under this Agreement, the Seller will be solely responsible for claims, notifications, penalties, processes, administrative measures (including PROCON and equivalent agencies), emergency measures, judicial and extrajudicial actions, regulatory fines, and any claims from third parties arising from its Products, content, advertising, fulfillment, support, and business practices.
(a) Assumption of defense. Upon notification by Mundpay, the Seller shall fully assume the defense of the demand, at its own expense, including hiring a lawyer, submitting a response, and taking all necessary actions, keeping Mundpay harmless.
(b) Cooperation and control. Mundpay may, at its sole discretion, intervene to protect its interests, without relieving the Seller of responsibility. Agreements/commitments will only be valid if previously approved in writing by Mundpay when they may generate obligation, cost, or burden to Mundpay.
(c) Reimbursement and hold harmless. The Seller warrant and keep harmless Mundpay for all costs, expenses, judgments, fines, settlements, fees (including legal fees), and other losses related to the aforementioned demands, without limitation, to the fullest extent permitted by law.
(d) No applicability to the customer. This clause does not limit Mundpay's legal obligations to consumers/authorities in the MoR model; it represents an internal allocation of responsibility between Mundpay and Seller.
(e) Survivability. The obligations outlined here remain in effect after the termination of this Agreement.
16) Intellectual Property and IP Requests
16.1. Mundpay's IP. All software, trademarks, layout, interface, and know-how of Mundpay are exclusive to Mundpay. Any use depends on written authorization and is restricted to the granted scope.
16.2. IP Requests. Rights holders suspecting infringement may notify Mundpay with supporting documentation. In urgent situations, Mundpay may block/suspend the content/product, without compensation, preserving the possibility of contradiction by the notified party.
17) Preventive Measures and Sanctions
17.1. Hypotheses. Mundpay may remove Product/Content, suspend checkout, block Product/Account, retain balance for up to 120 calendar days and/or terminate the Seller's account in cases, for example, of:
(a) Restricted Activities; (b) violation/indication of security violation; (c) registration inconsistency; (d) spam; (e) self-purchase via affiliate link; (f) chargeback rates above tolerable levels; (g) misuse of third-party IP; (h) orders/requests from acquirers, networks, or authorities.
17.2. Blocks by acquirers. If acquirers/processors impose blocks/refunds due to suspected sales, Mundpay will comply with such decisions, without liability for losses arising therefrom.
17.3. Preventive cancellation/refund. If there is a risk of increasing the chargeback rate to ≥ 3.0%, Mundpay may cancel and refund part or all of the store/product sales, aiming to mitigate refunds.
17.4. Investigation and deadlines. Precautionary measures aim to safeguard consumers, partners, and the financial health of the operation. Mundpay will seek to conclude investigations within 120 calendar days, notifying the Seller of the measure and releasing any remaining funds after due deductions.
17.5. Optional mediation. In conflicts between users, Mundpay may initiate mediation; if unsuccessful, may issue a decision to close the case, without prejudice to legal measures.
18) Limitation of Liability (Mundpay)
18.1. No comprehensive warranty. The Services are provided “as is” and “as available”.
18.2. Limits. Mundpay is not liable for indirect, special, punitive damages, loss of data, or lost profits.
18.3. Cap. Where applicable, Mundpay's liability cap to the Seller is limited to the total fees paid by the Seller to Mundpay in the 12 (twelve) months prior to the event.
19) Term, Suspension, and Termination
19.1. Duration. This Agreement takes effect upon acceptance and remains until terminated by either party.
19.2. Suspension. Mundpay may suspend the Seller for violation, elevated risk, sanctions, fraud, excessive chargeback rates, or regulatory requirement.
19.3. Termination. Either party may terminate with written notice (except for contracted minimum deadlines). Mundpay may immediately terminate for material breach.
19.4. Effects. Upon termination, Mundpay may cancel unshipped orders, process refunds, maintain reserves while pending risks, and liquidate adjustments.
20) Modifications
20.1. Updates. Mundpay may update this Agreement and the Policies. Relevant changes will be communicated prominently; continued use implies acceptance.
20.2. Precedence. In conflicts between this Agreement and the Seller's marketing/onboarding materials, this Agreement prevails.
21) Confidentiality, Non-Denigration, and Penalties
21.1. Confidentiality. The Seller will keep confidential technical, commercial, financial, and strategic information of Mundpay, including after termination.
21.2. Non-denigration. The Seller is prohibited from taking actions that defame/denigrate Mundpay (e.g., publications on social media/press) with false/misleading information or without context, particularly regarding sensitive risk/security issues. This does not prevent communications in official processes or consumer protection agencies, within legal limits.
21.3. Pecuniary clause. Noncompliance may result in a compensatory fine of R$ 100,000.00, without prejudice to additional losses and damages, as well as suspension/blocking and applicable legal measures.
22) Intellectual Property and Licenses
22.1. Mundpay. The Seller does not acquire property rights over trademarks, software, interfaces, layouts, or know-how of Mundpay. Any use requires written authorization.
22.2. Seller. The Seller grants Mundpay a non-exclusive license to host, display, distribute, and promote its contents and trademarks strictly in the execution of the Services.
23) Applicable Law, Jurisdiction, and Dispute Resolution
23.1. Law and jurisdiction. Unless imperative norms, the law and forum of the Mundpay entity contracted/processing the Transactions will apply.
23.2. Arbitration/Small Claims (optional). Mundpay may adopt binding arbitration for Sellers from certain jurisdictions; if adopted, it will be in a regional annex.
23.3. Deadline for claims. When allowed by law, claims must be filed within 1 (one) year of the triggering event.
24) General Provisions
24.1. Assignment. Mundpay may assign rights/obligations to affiliates/successors; the Seller may not assign without written consent.
24.2. Force majeure. No party is liable for events beyond reasonable control.
24.3. Autonomy. The nullity of one clause does not affect the others.
24.4. Integration. This Agreement and the Supplementary Policies constitute the entire agreement between the parties.
24.5. Notices. Notices will be valid if sent to the registered contacts or published on the dashboard.
24.6. Order of precedence. In conflict: (i) Regional Annexes; (ii) this Seller Agreement; (iii) Supplementary Policies; (iv) operational communications.
Annex I – Alert Services (Ethoca/Verifi)
A. Object. This Annex regulates the activation of Alert Services (e.g., Ethoca – Mastercard, Verifi – Visa) for reduction of chargebacks through near-real-time alerts of possible fraud/refund.
B. Effect of the alert. Upon receiving an eligible alert, Mundpay may refund/cancel the transaction to avoid formal chargeback, per technical/commercial evaluation, network rules, and cost-benefit.
C. Fee per refunded alert. For each alerted and refunded transaction, a fee of R$ 80.00 will be charged to the Seller per event, debited during processing of the alert.
D. Indexer. The fee may be adjusted annually in January, in accordance with the positive variation of the IGP-M/FGV (or equivalent index).
E. Critical indices. If the Seller exceeds 1.0% of chargebacks within a 30-day window, additional fees, suspension/deactivation, and balance blocking for up to 120 days may be applied, in addition to other penalties set forth in this Agreement.
F. Limitations. The Alert Services do not guarantee elimination of chargebacks, varying by coverage/region and brand.
Seller Agreement - (Acordo do Vendedor)
Last updated: September 7, 2025
Introduction
These Terms govern your entire experience as a Seller on the Mundpay Platform. By accessing or using the dashboard, APIs, checkout, and other features (the “Services”), you agree to this Agreement and the referenced Supplementary Policies (Terms of use, Privacy Policy; Refund, Return, and Cancellation Policy; Prohibited Products Policy; Acceptable Use Policy – AUP; Advertising & Media Policy; Payments, Fees, and other policies).
The Mundpay Platform comprises mundpay.com (and subdomains), interfaces, applications, and any other means through which Mundpay provides the Services.
Responsible Company (Mundpay Entities)
Depending on the Transaction and jurisdiction, your contractual counterpart will be one of the companies in the Mundpay group:
MUNDPAY INTERNATIONAL PAYMENTS LTD - CNPJ 55.009.285/0001-13
Av. Alfredo Balthazar da Silveira, 580 — Recreio dos Bandeirantes — Rio de Janeiro — Brazil.MUND USA LLC — EIN 32-0819366
1160 Heron Sound Dr, Ste 50, Apopka, FL 32703 — USA.MUNDPAY LLC — EIN 36-5099929
169 Madison Avenue, New York, NY 10016 — USA.MundP Tech OÜ — Reg. 17270502
Harju County, Tallinn, Lasnamäe District, Ruunaoja tn 3, 11415 — Estonia.
Contact channels (support and compliance): help@mundpay.com | order.mundpay.com
1) Parties and Scope
This Agreement regulates the relationship between Mundpay (“Mundpay”, “we”) and each seller/vendor that uses the Services to market products and services (“Seller”). It applies to the use of the dashboard, APIs, checkout, and related systems, including listing, order processing, billing, transfers, refunds, disputes, and chargebacks.
2) Operational Model — Merchant of Record (MoR)
2.1. MoR and resale. In transactions processed through the checkout, Mundpay acts as the Merchant of Record (MoR): when the order is completed, Mundpay acquires from the Seller and resells to the end buyer, issuing the applicable tax documentation.
2.2. Seller's Responsibilities. The Seller remains fully responsible for content, quality, compliance, support, and fulfillment of the products and services (physical and digital) that it provides to Mundpay for resale.
2.3. No exclusivity. This Agreement does not establish exclusivity. The Seller may operate in other channels, and Mundpay may engage with multiple Sellers.
3) Definitions
Buyer/Customer: who purchases a Product via the Mundpay checkout.
Seller: natural person (capable) or legal entity, including producer, co-producer, establishment, merchant and/or affiliate when applicable.
Product: tangible goods (material) or digital (download, license/key, SaaS, cloud/streaming access).
Subscription: ongoing/recurring supply with periodic billing.
Transaction: completed purchase via the Mundpay checkout.
Chargeback: dispute/refund opened by issuer/card brand.
Mundpay Account: Seller's operational environment/account for settlement and reporting.
Restricted Activities: those provided for in the Prohibited Products Policy and in the AUP.
Customer Portal: order.mundpay.com (order management, subscriptions, requests).
4) Registration, Onboarding, KYC/KYB, and Security
4.1. Eligibility. Sellers must be capable natural persons or legal entities through their legal representative, with powers and licenses to contract and offer Products.
4.2. Verification (KYC/KYB). The Seller will provide corporate documents, identification of partners/UBOs, proofs and information on PEP/sanctions. Mundpay may consult public/private databases and verification providers.
4.3. Analysis and deadlines. The registration analysis may take up to 72 (seventy-two) business hours after complete submission; this deadline is estimated and may vary depending on complexity.
4.4. Updates. The Seller will keep its data, bank accounts, and documents up to date.
4.5. Security and credentials. The Access Code (login/password/2FA) is personal and non-transferable; its safekeeping is the Seller's responsibility.
4.6. Fraud prevention. Mundpay may employ fraud prevention, 3DS, pre-authorization, automatic/manual analyses, and preventive blocks on orders/accounts when identifying risk.
4.7. PEP (Politically Exposed Person) — Absolute ineligibility.
(a) Prohibition. Mundpay does not accept the registration, activation, or maintenance of Sellers that are PEP – Politically Exposed Persons, nor of Sellers that have, as partners, administrators, agents, beneficial owners (UBOs), representatives or controllers, individuals classified as PEP or their immediate relatives or close associates.
(b) Definition. For the purposes of this Agreement, PEP is any person who exercises or has exercised, in the last 5 years, a prominent public function in Brazil or abroad (including, without limitation: Heads of State, members of the Executive, Legislative or Judiciary in high positions, leaders of state-owned enterprises, high military officials, relevant party leaders, members of Audit Courts and regulatory agencies), as well as their immediate relatives (spouse/partner, parents, children and in-laws) and close associates (individuals publicly known to maintain close ties with the PEP).
(c) Declaration and duty to inform. The Seller declares not to be a PEP and that none of its UBOs, administrators, agents, representatives or controllers are classified as PEP, immediate relatives, or close associates. The Seller commits to immediately inform Mundpay of any change that leads to the PEP classification of itself or individuals in its corporate/decision-making chain.
(d) Refusal, suspension, and termination. The establishment, at any time, of PEP classification (or omission/untruth regarding this condition) authorizes Mundpay to, immediately and at its sole discretion, refuse onboarding, suspend/terminate the account, block/restrain funds for a reasonable time for risk management and regulatory obligations, cancel/refund future transactions, and terminate this Agreement for just cause, without any indemnification.
(e) Compliance measures. Mundpay may carry out periodic screenings and revalidations in public/private databases, request additional documents (KYC/KYB) and, when applicable, report to the competent authorities suspicious transactions or situations required by law/regulation.
(f) Material breach and indemnification. Noncompliance with this clause constitutes a material breach. The Seller shall indemnify Mundpay for losses, costs, fines, expenses, and fees arising from the violation, without prejudice to other contractual and legal measures.
(g) Precedence. In case of interpretative conflict, Mundpay's AML/CFT policy and any Regional Annexes shall prevail, without prejudice to the PEP ineligibility established herein.
5) Product Listings, Content, and Prohibitions
5.1. Truthfulness and consistency. Descriptions, claims, prices, and promotional materials must be clear, truthful, and verifiable; the landing page must match the checkout (price, recurrence, policies).
5.2. Prohibitions. It is prohibited to list items/practices from the Prohibited Products Policy and the AUP.
5.3. IP Rights. The Seller guarantees that it holds or licenses trademarks, patents, works, images, soundtracks, and other content, without infringing third-party rights.
5.4. Regulatory and recalls. Products subject to approvals, recalls, or alerts may only be sold after regularization.
5.5. Support and documentation. The Seller will maintain manuals, valid keys, and usage information appropriate to the Product.
6) Price, Taxes, and Billing
6.1. Price and currency. The Seller sets the price observing the applicable legislation and Mundpay's policies. The billing currency may vary by country/region.
6.2. Indirect taxes. Where applicable, Mundpay may calculate, charge, and remit taxes such as Sales Tax/VAT/IVA/GST.
6.3. Seller's obligations. Taxes on income and other Seller obligations remain the Seller's responsibility.
6.4. Electronic documents. Mundpay may issue receipts/electronic invoices depending on the Transaction and jurisdiction.
7) Orders, Fulfillment, and Customer Support
7.1. Physical. The Seller is responsible for packaging, shipping, tracking, and RMA (return authorization), as well as deadlines and exchanges.
7.2. Digital. The Seller is responsible for license activation, provisioning access, valid keys, and documentation.
7.3. Support SLA. The Seller will maintain a clear SLA for service (channels, deadlines, languages) and handle non-conformities and warranties.
7.4. Unavailability. The Seller will notify Mundpay about stock shortages or relevant delays; a refund may be required when delivery is not possible.
8) Subscriptions, Trials, and Renewal
8.1. Mandatory transparency. Display frequency, renewal amount, refund policies, and cancellation.
8.2. Express consent. Customer consent is required to initiate and renew charges.
8.3. Online cancellation. The Seller will respect cancellations initiated by the customer via order.mundpay.com.
8.4. Price changes. Communicate with reasonable advance and obtain consent when required.
9) Refund, Return, and Cancellation
9.1. Minimum windows (Mundpay standard): Physical — 30 days after delivery; Digital (single) — 7 days after purchase; Subscriptions (1st charge) — 7 days after the first charge. Renewals are generally non-refundable after billing (except for errors, duplicates, fraud, access failure).
9.2. More favorable. If the Product page or legislation grants a broader timeframe, this prevails.
9.3. Flow. Requests via order.mundpay.com; for Physical products, the Seller must issue RMA and label when applicable.
9.4. Method. Refunds are issued to the original method; credit may take 1–2 billing cycles.
9.5. Exceptions. Keys already redeemed, missing items or damage due to misuse may reduce/prevent refund, according to Seller and Mundpay policies.
10) Disputes, Chargebacks, and “First Contact”
10.1. Dispute workflow. The Seller will cooperate in cases of dispute/chargeback, providing evidence (proofs of delivery, logs, acceptance of terms, displayed policies, support conversations, etc.) within 3 to 5 business days from notification.
10.2. Re-presentation. Mundpay may, without prior consent, file a defense/presentation with acquirers, issuers, and networks, using available data.
10.3. Indices and calculation. The chargeback rate is the number of chargebacks received in the last 30 days divided by the total number of transactions processed in the same period. As an operational reference:
< 0.9%: within the tolerable;
Note: network/acquirers' rules may impose more restrictive limits.
10.4. Consequences for persistence. If high rates persist, Mundpay may: (i) retain/postpone transfers; (ii) block balance; (iii) suspend listings; (iv) limit new volumes; (v) terminate the Seller's account.
10.5. Administrative fee for chargeback. For each occurrence of chargeback, a fee of R$ 80.00 (eighty reais) may be applied, regardless of the outcome, to cover operational and network costs. The charge may be debited/offset automatically.
10.6. Network deadlines. Chargebacks can be opened up to 365 days from the purchase (variable by brand/method). Subsequent debits to the account closure may arise from late chargebacks.
10.7. Contact first. The Seller must guide customers to contact Mundpay/Seller before opening a dispute with the bank.
11) Payments, Payouts, Reserves, and Offsets
11.1. Payouts. Net payouts to the Seller according to the schedule, currency, and thresholds displayed on the dashboard, already deducted fees, refunds, chargebacks, and adjustments.
11.2. Reserves (rolling reserve) and holdbacks. Mundpay may retain percentages/values and/or defer payouts to mitigate fraud, chargebacks, returns, and network penalties. Parameters may vary by product, country, method, and history.
11.3. Dynamic adjustment. Reserves/holdbacks may be increased, reduced, or removed according to performance, network alerts, and audits.
11.4. Set-off and negative balance. Mundpay may offset any amounts due with Seller's balances; if there is a negative balance, the Seller must repay immediately (Mundpay may invoice and collect).
11.5. Reports. Sales reports, fees, refunds, and adjustments will be available on the dashboard; discrepancies must be disputed within 30 days.
11.6. Negative Balance, Extrajudicial Collection, and Credit Protection Agencies.
(a) Negative balance and enforceability. Upon verification of a negative balance of the Seller towards Mundpay (including chargebacks, refunds, network fines, operational fees, and adjustments), the amount will be immediately enforceable, without prejudice to the set-off provided for in Clause 11.4.
(b) Extrajudicial collection and assignment. Mundpay may promote extrajudicial collection, assign, or endorse the credit to third parties and hire collection agencies, with the Seller remaining responsible for reasonable collection costs and legal fees.
(c) Credit protection agencies. Subject to applicable legal requirements (including prior notification when required), Mundpay may report the default of the Seller to credit protection agencies and/or bureaus in relevant jurisdictions (e.g., SPC/Serasa in Brazil and equivalent bureaus in other countries). The Seller authorizes the sharing of strictly necessary data for such purposes, under the terms of this Agreement and the Privacy Policy.
(d) Update and clearance. Once the debt is fully fulfilled, Mundpay will promote the clearance/update of negative information within a reasonable timeframe, subject to the operational flow of the respective agencies/bureaus.
(e) Late charges. Overdue amounts will be subject to a 2% late fee, 1% monthly interest (pro rata die), and monetary correction by the applicable legal index or another permitted by law, limited to the maximum allowed.
(f) No waiver. The measures above do not exclude judicial collection and other remedies provided by law and this Agreement.
12) Advertising, Traffic, and Brand Use
12.1. Advertising & Media. The Seller will comply with the Advertising & Media Policy (forbidden dark patterns, cloaking, unrealistic promises; LP must be registered in products and reflect the checkout).
12.2. Traffic. Bot, click farm, undue incentives, or masked traffic are prohibited. Mundpay may require audit access to channels/campaign IDs.
12.3. Mundpay Brand. The use of Mundpay's name, logos, and assets requires written authorization and compliance with brand guidelines.
13) Regulatory Compliance (Sanctions, Export, AML/CFT)
13.1. Sanctions. The Seller declares not to be listed in sanctions lists nor operate in embargoed jurisdictions.
13.2. Export controls. The Seller will comply with applicable export/reexport controls.
13.3. AML/CFT. The Seller will take measures to prevent illicit use of the Services. Mundpay may report suspicious activities, block funds, and terminate accounts when required by law or based on material risk.
14) Privacy, Data, and Security
14.1. User data. The Seller authorizes the processing of registration data by Mundpay and the sharing when necessary: (i) with authorities (under legal terms); (ii) with technical/commercial partners for providing the Services; and (iii) with parties involved in the same negotiation/dispute. Mundpay will observe applicable legislation and maintain confidentiality and security standards.
14.2. Privacy Policy. The processing will follow the Mundpay Privacy Policy.
14.3. Accelerated checkout. Mundpay may offer one-click/express checkout with payment tokenization, upon customer consent, revocable at order.mundpay.com.
14.4. Cards/PCI. The Seller must not store sensitive payment data. Processing occurs through Mundpay’s providers; access/logs must follow good security practices.
14.5. Incidents. Incidents affecting Mundpay's customers must be notified without unjustified delay, with cooperation in the investigation.
15) Seller's Warranties and Indemnities
15.1. Warranties. The Seller warrants: (i) powers to enter this Agreement; (ii) legality and compliance of the Products; (iii) adherence to applicable laws; (iv) non-existence of infringements on third-party rights; (v) maintenance of insurance/mechanisms when required.
15.2. Indemnification. The Seller will indemnify Mundpay and affiliates for losses, costs, fines, fees, and claims arising from: (a) Products/content; (b) advertising/statements; (c) violations of this Agreement/Policies; (d) IP infringements; (e) security/privacy failures attributable to the Seller.
15.3. Consumer and Authority Demands (Assumption of Defense and Indemnification).
Without prejudice to other obligations under this Agreement, the Seller will be solely responsible for claims, notifications, penalties, processes, administrative measures (including PROCON and equivalent agencies), emergency measures, judicial and extrajudicial actions, regulatory fines, and any claims from third parties arising from its Products, content, advertising, fulfillment, support, and business practices.
(a) Assumption of defense. Upon notification by Mundpay, the Seller shall fully assume the defense of the demand, at its own expense, including hiring a lawyer, submitting a response, and taking all necessary actions, keeping Mundpay harmless.
(b) Cooperation and control. Mundpay may, at its sole discretion, intervene to protect its interests, without relieving the Seller of responsibility. Agreements/commitments will only be valid if previously approved in writing by Mundpay when they may generate obligation, cost, or burden to Mundpay.
(c) Reimbursement and hold harmless. The Seller warrant and keep harmless Mundpay for all costs, expenses, judgments, fines, settlements, fees (including legal fees), and other losses related to the aforementioned demands, without limitation, to the fullest extent permitted by law.
(d) No applicability to the customer. This clause does not limit Mundpay's legal obligations to consumers/authorities in the MoR model; it represents an internal allocation of responsibility between Mundpay and Seller.
(e) Survivability. The obligations outlined here remain in effect after the termination of this Agreement.
16) Intellectual Property and IP Requests
16.1. Mundpay's IP. All software, trademarks, layout, interface, and know-how of Mundpay are exclusive to Mundpay. Any use depends on written authorization and is restricted to the granted scope.
16.2. IP Requests. Rights holders suspecting infringement may notify Mundpay with supporting documentation. In urgent situations, Mundpay may block/suspend the content/product, without compensation, preserving the possibility of contradiction by the notified party.
17) Preventive Measures and Sanctions
17.1. Hypotheses. Mundpay may remove Product/Content, suspend checkout, block Product/Account, retain balance for up to 120 calendar days and/or terminate the Seller's account in cases, for example, of:
(a) Restricted Activities; (b) violation/indication of security violation; (c) registration inconsistency; (d) spam; (e) self-purchase via affiliate link; (f) chargeback rates above tolerable levels; (g) misuse of third-party IP; (h) orders/requests from acquirers, networks, or authorities.
17.2. Blocks by acquirers. If acquirers/processors impose blocks/refunds due to suspected sales, Mundpay will comply with such decisions, without liability for losses arising therefrom.
17.3. Preventive cancellation/refund. If there is a risk of increasing the chargeback rate to ≥ 3.0%, Mundpay may cancel and refund part or all of the store/product sales, aiming to mitigate refunds.
17.4. Investigation and deadlines. Precautionary measures aim to safeguard consumers, partners, and the financial health of the operation. Mundpay will seek to conclude investigations within 120 calendar days, notifying the Seller of the measure and releasing any remaining funds after due deductions.
17.5. Optional mediation. In conflicts between users, Mundpay may initiate mediation; if unsuccessful, may issue a decision to close the case, without prejudice to legal measures.
18) Limitation of Liability (Mundpay)
18.1. No comprehensive warranty. The Services are provided “as is” and “as available”.
18.2. Limits. Mundpay is not liable for indirect, special, punitive damages, loss of data, or lost profits.
18.3. Cap. Where applicable, Mundpay's liability cap to the Seller is limited to the total fees paid by the Seller to Mundpay in the 12 (twelve) months prior to the event.
19) Term, Suspension, and Termination
19.1. Duration. This Agreement takes effect upon acceptance and remains until terminated by either party.
19.2. Suspension. Mundpay may suspend the Seller for violation, elevated risk, sanctions, fraud, excessive chargeback rates, or regulatory requirement.
19.3. Termination. Either party may terminate with written notice (except for contracted minimum deadlines). Mundpay may immediately terminate for material breach.
19.4. Effects. Upon termination, Mundpay may cancel unshipped orders, process refunds, maintain reserves while pending risks, and liquidate adjustments.
20) Modifications
20.1. Updates. Mundpay may update this Agreement and the Policies. Relevant changes will be communicated prominently; continued use implies acceptance.
20.2. Precedence. In conflicts between this Agreement and the Seller's marketing/onboarding materials, this Agreement prevails.
21) Confidentiality, Non-Denigration, and Penalties
21.1. Confidentiality. The Seller will keep confidential technical, commercial, financial, and strategic information of Mundpay, including after termination.
21.2. Non-denigration. The Seller is prohibited from taking actions that defame/denigrate Mundpay (e.g., publications on social media/press) with false/misleading information or without context, particularly regarding sensitive risk/security issues. This does not prevent communications in official processes or consumer protection agencies, within legal limits.
21.3. Pecuniary clause. Noncompliance may result in a compensatory fine of R$ 100,000.00, without prejudice to additional losses and damages, as well as suspension/blocking and applicable legal measures.
22) Intellectual Property and Licenses
22.1. Mundpay. The Seller does not acquire property rights over trademarks, software, interfaces, layouts, or know-how of Mundpay. Any use requires written authorization.
22.2. Seller. The Seller grants Mundpay a non-exclusive license to host, display, distribute, and promote its contents and trademarks strictly in the execution of the Services.
23) Applicable Law, Jurisdiction, and Dispute Resolution
23.1. Law and jurisdiction. Unless imperative norms, the law and forum of the Mundpay entity contracted/processing the Transactions will apply.
23.2. Arbitration/Small Claims (optional). Mundpay may adopt binding arbitration for Sellers from certain jurisdictions; if adopted, it will be in a regional annex.
23.3. Deadline for claims. When allowed by law, claims must be filed within 1 (one) year of the triggering event.
24) General Provisions
24.1. Assignment. Mundpay may assign rights/obligations to affiliates/successors; the Seller may not assign without written consent.
24.2. Force majeure. No party is liable for events beyond reasonable control.
24.3. Autonomy. The nullity of one clause does not affect the others.
24.4. Integration. This Agreement and the Supplementary Policies constitute the entire agreement between the parties.
24.5. Notices. Notices will be valid if sent to the registered contacts or published on the dashboard.
24.6. Order of precedence. In conflict: (i) Regional Annexes; (ii) this Seller Agreement; (iii) Supplementary Policies; (iv) operational communications.
Annex I – Alert Services (Ethoca/Verifi)
A. Object. This Annex regulates the activation of Alert Services (e.g., Ethoca – Mastercard, Verifi – Visa) for reduction of chargebacks through near-real-time alerts of possible fraud/refund.
B. Effect of the alert. Upon receiving an eligible alert, Mundpay may refund/cancel the transaction to avoid formal chargeback, per technical/commercial evaluation, network rules, and cost-benefit.
C. Fee per refunded alert. For each alerted and refunded transaction, a fee of R$ 80.00 will be charged to the Seller per event, debited during processing of the alert.
D. Indexer. The fee may be adjusted annually in January, in accordance with the positive variation of the IGP-M/FGV (or equivalent index).
E. Critical indices. If the Seller exceeds 1.0% of chargebacks within a 30-day window, additional fees, suspension/deactivation, and balance blocking for up to 120 days may be applied, in addition to other penalties set forth in this Agreement.
F. Limitations. The Alert Services do not guarantee elimination of chargebacks, varying by coverage/region and brand.